Lead, Adventure Ocean Fleet Operations
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Royal Caribbean Group's Royal Caribbean International brand has an exciting career opportunity for a full time Lead, Adventure Ocean Fleet Operations on the Hotel Operations Team reporting to the Manager, Adventure Ocean.
This position will work onsite in Miami, Florida
Position Summary:
This position will be responsible for the daily support of all Youth Operations fleetwide. Responsibilities will include all policies procedures and SQM, safety and security, day-to-day training and operations, supplies & logistics, inventory & ordering, and programming of all Youth, Teen, Nursery and Family activities. The Lead, Adventure Ocean will work closely with the Safety Team to ensure all Youth Evacuation and Infant Evacuation plans are up to standard and followed.
Essential Duties and Responsibilities:
- As the fleet point person for all youth operations, communicate effectively and regularly with AAOM's and AOM's to provide support and disseminate information as required.
- Develop and maintain Brand Standards, Standard Operating Procedures, Activity write ups, and training manuals to ensure onboard execution is brand appropriate and consistent fleetwide.
- Support Senior Manager, AO & Family Strategic Ops with Newbuild operations, new events, and activities.
- Review guest comments and ratings to deliver feedback to shoreside Youth & Family team.
- Manage and communicate the schedules of the Assistant Adventure Ocean Managers.
- Coach staff to improve performance in supervisory roles and develop training programs for Youth Staff.
- Maintain the internal websites for Adventure Ocean, Teens, Nursery and Family programming.
- Partner with Purchasing to determine the best vendors for product development for Adventure Ocean.
- Travel to ships to provide operational support including training and coaching for all youth and teen programming.
- Analyze guest throughput for new programming and existing programs to create recommendations for operations.
Qualifications, Knowledge and Skills:
- Bachelor's degree in Recreation, Education, Travel and Leisure, Hospitality Management or related field.
- Five to seven years of related experience and/or training; or an equivalent combination of education and cruise-related program experience.
- Minimum of two to five years of cruise shipboard experience preferred.
- Excellent communication, organizational, and time management skills required.
- Ability to read, analyze, and interpret general business periodicals and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Excellent interpersonal and written skills.
- Possess strong leadership skills and be able to effectively communicate with all senior levels of operational personnel.
- Ability and willingness to travel.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of any characteristic protected by law.
#J-18808-Ljbffr