Junior Field Service Engineer - Boston, MA.
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Job Summary:

Beckman Coulter Life Sciences, a part of Danaher, is dedicated to innovating within life sciences, diagnostics, and biotechnology. The Field Service Engineer is responsible for managing customer accounts, ensuring customer satisfaction, and driving revenue growth through service agreements and lead generation.

Responsibilities:

• A FSE (Field Service Engineer) must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).

• Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.

• Ability to cultivate customer relationships measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation. Achieve annual revenue target with expected year‐over‐year growth of 8‐10%.

Qualifications:

Required:

• Associates degree in mechanical, electrical, biological science or military equivalent.

• 1 year of computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax) as well as Good Documentation Practices (GDP).

• 1 year of troubleshooting skills and ability to use documentation for the purposes of troubleshooting.

• Local travel is required for this role daily.

• Ability to travel overnight 40-50% of the time.

• A valid passport or equivalent for travel into Canada.

• Ability to lift 50 pounds.

Preferred:

• 2 + years of prior field service experience in related field is preferred or military equivalent.

• Bachelor's degree in a science discipline, Flow Cytometry, and/or Automation/Acoustic Automation.

• Inventory Management, including but not limited to cycle counts updating car stock and returning aging inventory.

Company:

Beckman Coulter Life Sciences develops, manufactures and markets products that simplify, automate and innovate complex biomedical tests. Founded in 1935, the company is headquartered in Indianapolis, Indiana, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Beckman Coulter Life Sciences has a track record of offering H1B sponsorships.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management
• IndustriesSoftware Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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