Customer Service Representative
: Job Details :

Summary: The QTI Group is partnering with our Middleton-based client to hire a Customer Service Representative (Project Coordinator). In this role, you'll support project managers by coordinating service requests, dispatching vendors, and ensuring customer technical needs are met efficiently and accurately. This full-time, temporary position is expected to last through December 31, 2025, with a possibility for extension or hire. The role is onsite and will operate Monday through Friday, 8:00 am - 5:00 pm with a one-hour lunch break. The pay rate is $19/hour. We're looking for a detail-oriented, organized individual who thrives in a fast-paced setting and is ready to jump in and support a high-volume service team. Exposure to structured cabling would be particularly helpful for this position. Apply today for consideration! Responsibilities:

• Learn key project workflows and related operations, understand customers' expectations.
• Develop a clear understanding of customer site network infrastructure.
• Assist project manager with dispatching vendors, negotiating vendor pricing, follow-up, etc.
• Pre-call the building location and dispatch installers to the worksite.
• Receive calls and update database.
• Attend team meetings for updates.
• Other duties as assigned.

Qualifications:

• HS diploma or GED equivalent is required.
• 2+ years of prior experience in a related field preferred.
• Proficient in Word, Excel and Outlook.
• Strong verbal and written communication skills.
• Exposure to structured cabling is a plus, but not required.
• Must be willing to complete a drug screen and background check upon accepted job offer.

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