Job DescriptionJob Summary: Customer Service Specialist is responsible for managing large amounts of inquiries regarding patient's accounts including patient phone calls, email correspondence and direct interaction. Customer Service Specialist will act as a liaison for any early out/bank financing vendors, bad debt collection agencies, and attorney offices. Must be capable of listening to customer service issues and offer a quick and accurate assistance to the customer. Customer Service Specialist will act as a liaison between our organization and its customers. Maintain a good working knowledge of medical billing and customer service skills. Essential Job Duties:
Answers incoming calls regarding patient billing questions/concerns, and departmental inquiries. Communication with insurance companies as the need arises Sending and retrieving extract files from outside agencies regarding placement and/or payments on accounts Communication with the various agencies for early out and bad debt. Listing accounts with agencies, recalling accounts and reporting of payments and updated information Handles any legal financial documents (i.e. bankruptcy notices, foreclosures, etc.) to the appropriate agencies Sends detailed billing statements as requested by attorneys or the court system Entering and/or updating of patient information into the computer system. Ensures customer satisfaction and assists with any issues/concerns with patient bills Post patient payments and related adjustments to appropriate accounts Implements patient payment arrangements in-house or with the appropriate vendor Proactively solve conflicts and address issues that could occur between the billing office and other agencies Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the billing office and the other agencies Promptly respond to incidents and other events as necessary Protects patient's rights by maintaining confidentiality of personal and financial information. Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with every patient. Maintains operations by following policies and procedures; reporting needed changes Contributes to team effort by accomplishing related results as needed Holds certification as a CPFSS (Certified Patient Financial Services Specialist) Secondary Job Duties That May be Reassigned:
Performs other duties as assigned by the Patient Account Supervisor or Directors of Revenue Cycle QualificationsJob Specifications:
- Education: High School graduate, associate's degree preferred
- Experience: 3+ years of experience in a related role preferred. Must obtain certification as a CPFSS (Certified Patient Financial Services Specialist) after hiring. Education will be provided. Insurance knowledge and terminology, understanding of medical terminology, knowledge of CPT, HCPCS, and ICD10 coding, knowledge of medical billing and collection practices, proficient in spelling, grammar, punctuation, and other language skills. Proficient in keyboarding, data entry, and business writing. Ability to convey a positive and professional image to patients and employees. Ability to establish and nurture beneficial business relationships. Maintain composure in high pressure situations.
About Us
Why Choose Good Samaritan? For more than 115 years, Good Samaritan has been dedicated to not only providing trusted, industry-leading health care, but to fill a vital role in southwest Indiana and southwest Illinois. Our hospital continues to adhere to the compassionate principles our facility was founded on and further our commitments to our patients, our staff, and the communities we serve. Good Samaritan is well recognized for its commitment to excellence as a 3-time designated Magnet® facility, TJC Primary Stroke Center, and a Level III Trauma Center.
We would love to welcome you to our Good Samaritan family. About the Team Thank you for your interest in employment at Good Samaritan Hospital. Please provide all information requested to assure that all your qualifications are fairly considered for current or future vacancies. Your application will remain in our active files for six months. After six months, re-application is necessary. The submission of this application does not automatically result in an employment interview or job offer. EQUAL EMPLOYMENT OPPORTUNITY POLICY Good Samaritan Hospital is an equal opportunity employer. It is the policy of this facility to provide equal opportunity to persons regardless of race, religion, age, gender, disability, national origin, color, or any other classification in accordance with federal state and local statements, regulations, and ordinances.