Clerk IV - Enrollment Services
: Job Details :

About Springfield Technical Community College : Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates. Job Description: The Office of Student Financial Services (Enrollment Services) is currently seeking a Clerk of Enrollment Services. This position serves as a member of the Enrollment Services team, focusing on general office management and enrollment functions. This person will be primarily located in the Student Financial Services, assisting with data entry, performing cashiering and customer service in addition to processing forms, and other specialized clerical duties related to financial aid and student billing. Responsibilities included but not limited to: -Assist in the daily operations in the primary assignment, which is Student Financial Services. -Cross train in other enrollment offices to provide support on an as needed basis. -Collect and process basic financial aid documentation as needed. -Greet office visitors, answering phones and other clerical functions. -Provide quality customer service at all times when responding to inquiries in-person, over the telephone, using online chat software, and through email. -Creation of documents including data entry needs to support student communication. -Review, process, and update student related forms. -Disseminate information regarding students' financials (including financial aid status and tuition and fee billing). -Cashiering/processing of tuition payments (including cash, checks, and credit cards). -Daily reconciliation of payment activity (including reconciliation reports). -Third party billing. -Ram Card processing for students, faculty, and staff. -Must possess the ability to respond appropriately in a changing office environment while maintaining the focus required to see a task to conclusion. -Contributes to a work environment that encourages and promotes diversity and inclusion. -Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations. -Participate in college, division, department meetings, events and training as recommended and approved by the supervisor. -Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by the supervisor. -Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position. Requirements: REQUIREMENTS: -High School diploma required, Associates degree preferred; Three years or more experience in a busy office environment. -Demonstrated skills in management of financial transactions, customer service or higher education, information management, etc. -Familiarity with a higher education environment, information management software and a demonstrated ability to manage projects to completion within an organization are preferred. -Excellent written and verbal communication, computer proficiency including Microsoft Office and Gmail, and the ability to learn new software and other skills as needed. EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position. WORKING CONDITIONS/PHYSICAL DEMANDS: Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information Additional Information: Salary: $1803.41 Bi-weekly (Grade 13, Step 1) Benefits: Yes Union: AFSCME Grant Funded: No Closing Date: Open Until Filled All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa. INFORMATION AWARENESS SECURITY TRAINING: Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.