Help Desk Technician
: Job Details :

Entry-Level Help Desk Technician— Recent Graduate Opportunity

Pay range: $25 – $30 hr.

Menlo Park California, United States (HYBRID)

Are you a recent graduate in Computer Science, Engineering, or a related field eager to start your career in tech support? Join our team to develop your skills by investigating and resolving customer issues related to digital advertising, e-commerce, and content creator products.

What You'll Do:

• Investigate and troubleshoot complex customer issues by analyzing data and logs to identify root causes.
• Collaborate with internal teams to gather information and insights.
• Develop a strong understanding of the company's products and services.
• Triage and prioritize customer escalations based on severity and impact.
• Manage and coordinate the escalation process to ensure timely issue resolution.
• Provide product feedback and work closely with product teams to improve quality and customer experience.
• Identify opportunities to streamline processes and implement improvements.
• Communicate effectively with customers, stakeholders, and cross-functional teams.
• Participate in training and development programs to grow your technical and professional skills.

What We're Looking For:

• Recent graduate with a Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with digital advertising, e-commerce, or content creator tools is a plus but not required.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.