Founding Head of Customer Success
: Job Details :

About MOOV

MOOV is a startup that automates attendance and improves school safety with next-gen tech that students, staff, and schools love.

Our mission is a relentless pursuit to reshape the schools that shaped us – saving time and saving lives.

You cannot take one step into one of our schools without noticing our impact. Literally. Anyone entering the building, a classroom, a bathroom, a common space, etc., moves through MOOV (pun absolutely intended). We are fundamentally changing the culture of school from one where things are done manually, safety is an afterthought, and attendance is declining, to one where attendance is automated, accountability is increased by 10,000x (yes, this is a real statistic), and getting to class early earns a student points.

About the Role

As Founding Head of Customer Success, you'll be the driving force behind our school partnerships. From the first hardware install to long-term impact reporting, you'll be on the ground daily, building relationships and ensuring our customers are delighted. This is an in-person position on Long Island, NY (accessible by car or train from New York City).

This is a high-trust, high-autonomy role designed for someone early in their career who's hungry to lead, move fast, and leave a real mark. You'll work directly with school administrators, teachers, and students – earning their trust while shaping how MOOV grows across the country.

What You'll Do

• Build and sustain meaningful relationships with school leaders and staff
• Manage end-to-end onboarding – from installation and staff training to live launch support
• Schedule & lead frequent school visits to implement systems, troubleshoot in real time, and gather direct feedback
• Maintain detailed documentation on each school's setup, goals, and evolving needs
• Identify common challenges and work cross-functionally to resolve them fast

What We're Looking For

At MOOV, our values are not just aspirational – they guide every decision we make and every relationship we build. We look for team members who live these values daily:

• Move With Urgency
• We operate like lives depend on it – because in many ways, they do. When a school has a need, we respond within minutes.
• (OCD) Obsession of Customers Disorder
• We completely obsess over our customers. Every decision is made with this lens. We shock our customers with the quality of our products and the speed of our service.
• We Build People
• We're not building a business, we're building people. And then the people build the business.
• Focus on the Long Term
• We measure our work by how many hours we save teachers and staff, how many security incidents we prevent, and how many schools run better with us. We're not building a business to get acquired, we're building 50-year relationships with customers, and insanely great products that the schools of our kids' kids will benefit from.

What You'll Get

• Competitive compensation with a rapidly increasing salary and “first 10 employee” equity / stock options
• Generous benefits, including unlimited PTO, relocation support, end-of-year performance bonuses, weekly office lunches, and a 401(k) plan
• An opportunity to lead, build culture, and make key decisions from day one
• A fast-track to promotion in an investor-backed startup

Join the MOOVment

If you want to lead meaningful change, solve hard problems, and support the educators who shaped you – MOOV is the place.

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