Operations Manager
: Job Details :

Job DescriptionPrimary City/State:Phoenix, ArizonaDepartment Name: Courier Svcs-Ref LabWork Shift: DayJob Category:Lab SupportYour pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.POSITION SUMMARYThis position plans, controls, and manages all operational aspects of a department, service, cost center or group of cost centers, including management of people, expense control, financial oversight, and budget preparation. The incumbent's specific operational area or areas may require additional duties or responsibilities.ESSENTIAL FUNCTIONS1. Provides effective operational management and leadership through oversight, consultation, and resolution of problems arising in policies and procedures. Provides direction and management oversight to department supervisors and staff, and support personnel.2. Focuses on quality by ensuring customer satisfaction through establishing effective quality assurance programs and quality control monitoring. Assumes responsibility for driving quality metrics within the department or area of responsibility. Drives Six Sigma process within the department. Ensures regulatory and accreditation requirements are met.3. Provides direct financial management for the department or area of responsibility to achieve or exceed financial goals. Develops, implements and monitors the annual budget for his/her area of responsibility. Creates innovative, and effective expense reduction plans. Develops cost justifications for capital expenditures, and develops a plan to attain projected expense or revenue targets. Develops effective ordering system that maintains appropriate level of supplies and ensures standardization of products.4. Provides effective personnel management within the department. Ensures appropriate staffing and productivity levels are met. Oversees and approves application of corrective actions. Ensures staff competency through the application of a comprehensive and rigorous training regimen. Manages support team members to coordinate actions and ensure uniformity in procedures and practices. Creates a positive atmosphere that emphasizes teamwork both intra-departmentally and inter-departmentally. Promotes and supports effective talent management by mentoring, coaching and guiding staff members to enhance leadership stability through development of personal and professional competence.5. Serves as a resource and communication liaison. Interacts with internal and external customers in responding to result or quality inquiries and other issues. Communicates department status to members of management, as required, in a timely and accurate manner through verbal and written communications. Is responsible for the dissemination of company and departmental policies, procedures and practices to the production staff.6. Hires, trains and conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers, and corrective actions. Also includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of LSA/SQL with an excellent service experience by consistently (1) supporting the Company's goals and mission, (2) following all Company policies and procedures, (3) providing quality customer service, and (4) following safety standards in performing all aspects of the functions below, reporting/removing unsafe equipment and attending safety education sessions.NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.SUPERVISORY RESPONSIBILITIESDIRECTLY REPORTINGMay directly supervise one or more managerial staff, 1-6 professional staff members and/or 20-25 administrative/technical staff.MATRIX OR INDIRECT REPORTINGMay be matrixed with one or more operations managers or productions managersMay have as many as 40-60 persons indirectly reportingTYPE OF SUPERVISORY RESPONSIBILITIESHires, trains, conducts performance management, evaluations, and directs the workflow for the staff. LSA/SQL Leadership will strive to uphold the mission, vision, values and ethical behaviors of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.SCOPE AND COMPLEXITYThe scope of the Operations Manager position is generally limited to a defined department, cost center, group of cost centers, or service. The defined area of responsibility may include multiple sites, locations, or service lines. Administers departmental budgets, including FTE's, operating expense, and revenue where applicable. The position evaluates and recommends capital acquisitions, and provides input into financial justifications for those acquisitions. Within the defined area of responsibility and with the support and guidance of the area, division or service director, the operations manager has the freedom to define, plan, implement and execute operations in order to support company goals and accomplish desired operational outcomes.PHYSICAL DEMANDS/ENVIRONMENT FACTORSRequires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Ability to communicate effectively. May require off-site travel.MINIMUM QUALIFICATIONS

• Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of a bachelor's degree in Healthcare Administration, Business Administration, Finance or related field.
• Five years' first-line or mid-level management or leadership experience in the defined area or service, with evidence of increasing responsibility in personnel, financial, and operations management.
• Demonstrated problem solving, conflict resolution, and critical thinking skills.
• Demonstrated ability to form, lead, and facilitate multi-disciplinary teams for maximum effect. Demonstrated knowledge of computer applications, including spreadsheet and word processing.

PREFERRED QUALIFICATIONS

• A Master's degree, with an emphasis in business, management, or a field directly related to the defined area of responsibility is preferred.
• Technical certification as a generalist or specialist, or relevant experience in a hospital or clinical laboratory environment
• Certification as a Six Sigma Black Belt or Green Belt, ASQ or other certification in management engineering, project management, or Lean Process would be helpful.

EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy