Healthcare Navigator
The SSVF Healthcare Navigator provides specialized case management, care coordination, and health education services for Veterans and their families enrolled in the Supportive Services for Veteran Families (SSVF) program. This role is responsible for connecting Veterans to VA healthcare benefits or appropriate community-based healthcare services when VA care is not available or applicable. Working collaboratively with the Veteran's primary care provider and assigned interdisciplinary team, the Healthcare Navigator supports Veterans in overcoming barriers to accessing and adhering to their healthcare plans, with the ultimate goal of enhancing housing stability and self-sufficiency.
The SSVF Healthcare Navigator maintains a caseload of up to eight Veterans at a time and provides timely, Veteran-centered support to individuals with complex needs.
Key Responsibilities
Case Management & Care Coordination
- Provide individualized case management to guide Veterans toward self-sufficiency and financial independence.
- Conduct assessments to identify health needs, barriers, and goals.
- Act as liaison between reStart SSVF, VA healthcare teams, and community clinics.
- Facilitate effective communication between Veterans, healthcare providers, and interdisciplinary treatment teams.
- Develop, implement, and monitor care plans, supporting adherence to treatment recommendations.
Health Education & Advocacy
- Educate Veterans and their families on available healthcare resources, benefits, and healthy living strategies.
- Advocate on behalf of Veterans to address healthcare access challenges and system barriers.
- Coordinate with the VA and community providers to ensure continuity of care.
Collaboration & Interdisciplinary Coordination
- Work closely with assigned multidisciplinary teams, including medical, nursing, administrative, and case management personnel.
- Identify systems challenges and collaborate with teams to develop solutions for improved care coordination.
- Attend community provider meetings, monthly management meetings, and other relevant gatherings to strengthen partnerships and service networks.
Administrative & Compliance
- Maintain accurate and timely case records in HMIS and internal tracking systems, including detailed documentation of financial assistance, participant progress, and outcomes.
- Prepare case files for storage according to program protocols upon participant exit.
- Compile and submit program reports and required data within established timelines.
- Stay up to date with current VA regulations and community resource information relevant to the Veteran population.
- Respond promptly to phone calls, emails, and client inquiries.
Additional Responsibilities
- Facilitate crisis intervention in collaboration with supervisors when needed.
- Assist Veterans in accessing community resources to support social, educational, vocational, and recreational needs.
- Support continuous improvement by contributing to the development and maintenance of protocols that promote participant self-sufficiency.
- Perform other duties as assigned to support program and agency objectives.
Qualifications
Qualifications:
- Bachelor's degree in Social Work or a related human services or healthcare field preferred; equivalent education and relevant experience will be considered.
- Minimum of two years of experience in healthcare navigation, case management, or a related social services practice area.
- Knowledge of VA systems and community-based healthcare resources strongly preferred.
- Demonstrated ability to work effectively with diverse populations, including Veterans and their families.
- Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proven ability to maintain professional boundaries and confidentiality.
- Proficiency in written and verbal communication, with clear documentation and reporting skills.
- Ability to assess emergency situations and respond appropriately.
- Must be dependable, prompt, and demonstrate professionalism at all times.
- Must pass a criminal background check and any other pre-employment screenings as required.
Core Competencies:
- Client Service Orientation: Engages Veterans with respect and empathy, fostering trust and rapport.
- Problem Solving: Identifies barriers and develops realistic, actionable solutions.
- Communication: Clearly conveys information and actively listens to Veterans and interdisciplinary partners.
- Collaboration: Works effectively within teams and across organizations to coordinate care.
- Adaptability: Responds to changing client needs, healthcare systems, and program priorities.
- Professional Integrity: Maintains strict confidentiality and high ethical standards.
- Time Management: Prioritizes tasks and meets deadlines in a dynamic service environment.
reStart Inc. Core Values & Attributes:
All reStart Inc. team members are expected to model the following:
- Mission Commitment: Dedicated to reStart's mission of ending homelessness with dignity and compassion.
- Solution-Focused Mindset: Applies creativity and resourcefulness to overcome challenges.
- Collaboration: Works well within teams and with external partners to advance client outcomes.
- Flexibility: Adapts readily to program needs and system changes.
- Integrity: Upholds ethical standards and demonstrates accountability.
- Compassion: Serves all individuals with care, kindness, and respect.