Senior Program Manager
Lead or support BAU and process improvement initiatives as required to ensure the TDBNA Portfolio Delivery Group (PDG) operates with efficiency while meeting the requirements of the PDG Target Operating Model in the following areas:
- Portfolio Governance: Delivery Assurance Checks, Business Change Review (including Project Profiling Assessments), Policy and Standard Compliance (including PDG Target Operating Model), Data Quality, Lessons Learned, and execution of PDG Action Plans to address identified gaps.
- Portfolio Investment: Portfolio Steering Council (PSC), Portfolio Investment Committee (PIC), Intake and Prioritization, Investment Decision Point Oversight, Portfolio Oversight in areas of spend, deployments, and contingency management.
- Change Management: Support training and adoption as needed to support PDG and delivery practitioner (Delivery Leads, Project Managers, Project Analysts) execution of their current accountabilities as well as adoption of changes related to governance and investment, including changes to the legacy delivery model as well as Customer Delivery Transformation. This may be accomplished through multiple formats including (but not limited to): development and delivery of formal training materials; confluence pages; just in time emails; one-on-one interactions; partnership with other change management teams.
The Senior Program Manager concurrently oversees the delivery of a set of interrelated projects requiring an integrated and cohesive approach (i.e., program), while managing the program office team and its functional leaders which can include Project Managers. Ensures collaborative management and direction is provided to each distinct project to support the overall strategic objectives of the program.
Depth & Scope:
- Manages programs with a moderate to high level of regulatory oversight
- Manages programs with a moderate to high risk profile
- Oversees overall and consolidated program financials, benefits realization analysis and manages the overall program budget
- Considered as a subject matter expert within the LoB with comprehensive knowledge of the practices, procedures and principles of project / program management
- Typically leads the delivery of up to Tier 2 programs with a moderately high to high complexity profile
- May on occasion lead the delivery of Tier 1 programs
- Directly manages a team or Project Managers / Business Analysts and / or Specialized Resources to ensure talent needs and capabilities are developed to support long term goals for the unit
- Provides strategic guidance to business / functional leaders to ensure escalated concerns or regulatory or governance related program issues are appropriately managed
Education & Experience:
- Bachelor's degree required
- Project Management Certification required
- 10+ years relevant experience
- Comprehensive knowledge of the practices, procedures and principles of project management
- Exposure to financial management with respect to tracking, forecasting and managing project budgets.
- Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
- Strong facilitation skills
- Commitment to team skills development and ability to attract top talent
- Team player with ability to build and maintain strong working relationships with internal and external partners
- Ability to create and foster a cohesive team, and promote a positive work environment for all employees.
- Ability to think strategically and possess strong business acumen
- Proven ability to stay focused under pressure, demonstrating resilience in challenging situations
- Experienced change agent, able to guide cross-functional teams through complex change from concept to execution
- Comfortable with ambiguity and ability to cope with rapid change
- Strong leadership skills lead by example, champion change and develop a highly motivated team to consistently exceed expectations
- Good judgment ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution
Physical Requirements:
- Domestic Travel Occasional
- International Travel Never
- Performing sedentary work Continuous
- Performing multiple tasks Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds Occasional
- Sitting Continuous
- Standing Occasional
- Walking Occasional
- Moving safely in confined spaces Occasional
- Lifting/Carrying (under 25 lbs.) Occasional
- Lifting/Carrying (over 25 lbs.) Never
- Squatting Occasional
- Bending Occasional
- Kneeling Never
- Crawling Never
- Climbing Never
- Reaching overhead Never
- Reaching forward Occasional
- Pushing Never
- Pulling Never
- Twisting Never
- Concentrating for long periods of time Continuous
- Applying common sense to deal with problems involving standardized situations Continuous
- Reading, writing and comprehending instructions Continuous
- Adding, subtracting, multiplying and dividing Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.