Help Desk Technician
: Job Details :

The Help Desk Technician will be a member of the IT team serving as the first point of contact for customers seeking technical assistance over the phone, text message, email, and the SAM ticket queue. Will perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution or triage based on the issue and details provided by customers. Technical Support - Provide phone, remote and on-site technical support for applications, computers, printers, and phones to vendors, customers and users as necessary Install and troubleshoot Printers, plotters, copiers and scanners Cellular phones (iPhone, Android) Desktops, Laptops and tablet computers Network connectivity Projectors and other audio/video equipment Virtual meeting applications/equipment Windows based applications Ability to manage provisioning/deprovisioning of user accounts Utilize inventory of on hand spare equipment for quick user turnaround Basic training\walk through cust...Technician, Help Desk, Technical Support, Help, Construction, Business Services, Computer