Mission IT Operator
: Job Details :

Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems- Analysis techniques and procedures.- Ensure appropriate function of hardware, software, or system functional specifications.- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.- Supports new infrastructure projects.- Maintains all configuration documentation for assigned infrastructure.- Master the steps required to effectively manage and prioritize incidents.- Support in times of high call volume, first-level technical support in a 24 x 7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, a...IT, Operator, Technical Support, Operations, Infrastructure, Enterprise, Technology