LEASING CONSULTANT JOB DESCRIPTION The Leasing Consultant assists in the general administration and all related functions of the property. Responsible for conducting rental inquiries and acts as a liaison between the manager and maintenance department by coordinating resident requested services. The Leasing Consultant answers the phones, greets visitors and channels inquiries to the appropriate staff members. The Leasing Consultant must have a working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures.
Responsibilities - Answers phone, greet visitors with a smile and positive attitude, schedules appointments, and directs inquiries to appropriate staff members
- Introduce yourself and other team members in the immediate area
- Completes welcome card for each prospect
- Conduct rental inquiries and tours of the community
- Follows up with prospect: thank you cards, phone calls, and any other requested or needed information
- Processes application and lease in computer system
- Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property Manager
- Responds to internet inquiries in a timely manner
- Prepares and maintains resident files (electronically)
- Records traffic and rental activities promptly and accurately
- Participate in resident activities, open houses and other events to promote community
- Make coffee, bake cookies, and other refreshments for residents and prospects
- Puts out balloons, promotional signage, etc. on property
- Completes and updates move-in, move-out, and rental packets
- Performs general administrative duties such as filing, typing, mailing, ordering supplies, and resident termination calls
- Performs monthly market surveys and shops competitor properties
- Follows Fair Housing regulations
- Required to work some weekends
- Completes necessary paperwork efficiently and timely to process applications
- Complete move-in package, test keys, and inspect apartments prior to move in
- Conduct new resident orientation
- Participate in revenue collections
- Participating in community outreach activities
- Performs all other duties as requested by the Property Manager
- Flexibility in work schedules as determined by regional management may be required periodically to ensure adequate staffing in the leasing office
- Other duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
- Positive can-do attitude, professionalism and high level of enthusiasm
- Customer focused
- Strong demonstration and closing skills
- Through organizational and administrative abilities
- Excellent communication skills, verbal, and written
- Dependable, team player, with a high level of organization
- Must have a valid driver's license and dependable vehicle
- General knowledge of personal computer programs
- Yardi experience preferred
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages. Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. The ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Physical Demands: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions.
- While performing the duties of this job, employees are regularly required to talk and hear
- Employees frequently us required to use hands to finger, handle, and feel
- Employees are occasionally required to stand, walk, sit and reach with hands and arms
- Employees must occasionally lift and/or move up to 10 pounds
- Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
- Employees are regularly exposed to outside weather conditions
- Noise level in the work environment is usually moderate
Education/Training/Experience - High school diploma, plus specialized training, or an Associate's degree or equivalent
- One or two years of customer service experience or six (6) months minimum leasing or sales experience in the apartment, hotel or retail industry