Care Navigator
The Care Navigator will provide assessment, screening, navigation, and enhanced care management services to Medicaid eligible individuals. Responsibilities of the Care Navigator:
- Manage incoming referrals for screening and navigation to ensure successful and timely connections for community members. For those Members not engaged, conduct and document outreach in alignment with required frequency, modality, and timeframe.
- Conduct High Risk Social Needs (HRSN) screening, conduct eligibility assessments for enhanced HRSN services and refer Members to eligible programs and services.
- Provide Enhanced Care Management to individuals who are determined to be eligible and have HRSN to address unresolved social care needs.
- Maintain effective communication with internal team members, community members, and partner organizations to ensure acceptance, resolution, or redirection of referral requests.
- Document progress notes and action taken with each referral as detailed in the Network Standards and Quality Program.
- Promote a culture of inclusion and belonging.