Reservations Agent at Four Seasons Hotel
: Job Details :

The Four Seasons, Washington D.C. is currently looking for a detailed and engaging reservation agent to join their DC team. The core agent is responsible for selling the hotel, providing information to prospective guests, and coordinating details of each reservation to ensure the guest's satisfaction. This individual responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adds personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

We look for employees who share the golden rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

• Comfortable safeguarding confidential information.
• Preferred experience in a luxury hotel in front office, concierge, or reservations.
• Ability to remain calm during challenging situations.
• Ability to work well and maintain organization in a fast-paced environment.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Strong guest service experience.
• Strong computer skills.
• Reading, writing, and oral proficiency in the English language.
• Strong communication and interpersonal skills that are friendly and helpful in disposition.
• Excellent interpersonal, verbal, and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Must be flexible with their schedule able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed.

$27.94 per hour

Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our Human Resources Office at 202-###-####.

Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.