Project Management Specialist
: Job Details :

DescriptionAbout the Role:We are seeking a detail-oriented and customer-focused Project Management Specialist to support technical and process improvement projects. This role is ideal for a professional with strong communication skills, excellent organizational abilities, and the capability tomanage multiple priorities in a fast-paced environment.Key Responsibilities:+ Support basic project management activities for technical and process improvement initiatives.+ Independently respond to customer calls and emails, providing follow-up on moderately complex inquiries.+ Document and resolve customer issues, requests, and complaints in line with established procedures, escalating when necessary.+ Gather and consolidate feedback from product development and service departments to recommend appropriate resources and solutions for customer needs.+ Maintain and update databases tracking customer interactions and transactions to support future reporting and training initiatives.+ Prepare documentation and manage customer records, including inquiries, complaints, comments, and resolutions.+ Collaborate with production, sales, shipping, warehouse, and other internal teams to deliver world-class customer service.+ Promote products and services to help achieve business targets.+ Provide after-sales support for client contracts to ensure customer satisfaction.RequirementsQualifications:+ Bachelor's degree required.+ US Citizenship required (due to contractual and security requirements).+ Strong written and verbal communication skills.+ Proven ability to manage documentation, resolve complex customer inquiries, and work cross-functionally.+ Experience in project support, customer service, or a related field preferred.+ Proficient with database management and record-keeping.TalentMatch®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, you're agreeing to Robert Half's Terms of Use ( .