Customer Service Representative - New York state
: Job Details :

Under the direction of the Supervisor of Customer Service, the Customer Service Representative resolves customer inquiries via telephone, email, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom-designed benefit plans. This role requires a polite, professional, and courteous demeanor at all times while meeting the statistical goals of the position. Essential Responsibilities: Researches and responds to inquiries via telephone, email, and mail from internal and external customers regarding custom-designed benefit plans. Meets established statistical performance measures, such as call length and daily call volume. Acts as a liaison between customers, internal departments, vendors, and business associates. Assists with the training of other team members. Participates in ongoing training to enhance knowledge of regulations, software systems, policies, and procedures and to develop skills for accurately fulfilling job requirements. Adher...Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service