Patient Service Rep
: Job Details :

Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients. Responsibilities:Addresses inbound calls and communicates with BHMGPC offices about patient matters Answers phone calls in a courteous manner, identifying self and obtaining reason for call. Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)Schedules patient appointments according to the guidelines for each office location. Verifies patient demographic and pharmacy information. Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care. Effectively manages multi-line phone system. Coordinates communication and information regarding high risk patients with the appropriate office...Patient, Service, Retail, Healthcare