Salary : $73,334.97 - $98,334.38 Annually Location : Loma Linda, CA Job Type: Full-Time Job Number: 2025-00018 Department: Information Technology Opening Date: 08/12/2025 Closing Date: 8/19/2025 11:59 PM Pacific Description *** This is a limited term, promotional opportunity for current City of Loma Linda employees only *** DEFINITION Under general supervision, performs a variety of technical duties related to the installation, administration, maintenance, troubleshooting, and support of the City's information technology (IT) systems. Duties include configuration and management of servers, networks, cybersecurity frameworks, desktop hardware and software, vendor coordination, system upgrades, user support, and project-based implementations. DISTINGUISHING CHARACTERISTICS The Information Technology Specialist is a technical classification responsible for performing a broad range of duties related to the support, maintenance, and administration of the City's IT systems. Incumbents work with a high level of independence and are expected to apply sound judgment to ensure the stability, security, and efficiency of Citywide technology operations. This classification is distinguished from the Help Desk Technician by its broader scope of responsibility, emphasis on systems administration, infrastructure-level troubleshooting, cybersecurity support, and enterprise application management. SUPERVISION RECEIVED AND EXERCISED Works under the direct administrative and technical supervision of the Information Systems Manager or designee. No supervision is exercised. Examples of Duties Essential responsibilities and duties may include, but are not limited to, the following:
Install, configure, monitor, and maintain IT hardware and networking systems including servers, desktops, firewalls, switches, access points, SAN storage, and Ubiquiti OLT systems. Manage server infrastructure, virtualization platforms, and storage solutions including Dell servers and SAN administration. Support, configure, and troubleshoot enterprise software and services including Microsoft 365 (Exchange, Entra ID, SharePoint, Teams), Windows OS, Office Suite, Zoom, and Windows Server environments. Administer databases and applications including Microsoft SQL Server, ESRI GIS products, and enterprise systems. Provide shared helpdesk support for City staff including troubleshooting of workstations, software, printers, VoIP, and other peripherals. Support the City's cybersecurity program by assisting with the implementation, monitoring, and maintenance of IT security systems and procedures. Plan and implement security systems including surveillance cameras, NVRs, access control hardware, and related management software. Monitor and analyze network traffic for faults, optimizations, and performance improvements. Support the Loma Linda Connected Community Project (LLCCP) including customer onboarding, technical support, and low-voltage inspections. Assist in budget planning, procurement research, and development of vendor quotes and project proposals. Prepare and manage Requests for Proposals (RFPs) and related staff reports. Provide technical and audio-visual support during City Council meetings. Assists with the research and creation of standard operating procedures, protocols, and policies. Network infrastructure troubleshooting as it pertains to fiber optics and copper cabling. Complete afterhours tasks and participate in scheduled or emergency overtime as needed. Provide training to IT staff, interns, and temporary personnel on department operations. Perform related duties and responsibilities as required. KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:
- City organization, ordinances, rules, policies, and procedures applicable to departmental operations.
- Principles and practices of computer systems, networking, and cybersecurity.
- Administration and configuration of Microsoft 365 ecosystem and Windows environments.
- Network equipment and configurations including switches, firewalls, and wireless systems.
- Virtualization platforms, SANs, and server hardware.
- Enterprise applications including ERP, permitting systems, GIS, and SQL databases.
- Methods and techniques for installing, maintaining, and troubleshooting computer and network hardware and software.
- Principles, practices, and techniques of customer service and technical support.
- Municipal technology infrastructure, budgeting processes, project management, and vendor coordination.
Skill to:
- Identify, troubleshoot, and resolve hardware and software issues independently.
- Maintain and optimize network and server infrastructure.
- Configure and manage cloud-based services, security systems, and user access.
- Prepare technical documentation, reports, and correspondence.
- Research, evaluate, and recommend technology solutions.
- Provide excellent customer service to internal staff and public clients.
- Organize tasks, meet deadlines, and manage multiple priorities effectively.
Ability to:
- Receive supervision and direction effectively and follow established procedures.
- Communicate complex technical information clearly and effectively to both technical and non-technical audiences, using proper grammar and professional language in both oral and written communication.
- Maintain a high level of professionalism and discretion in sensitive situations.
- Work independently and exercise sound judgment.
- Adapt to new technologies, processes, and environments.
- Establish and maintain effective working relationships with City staff, vendors, and the public.
- Travel between City sites and work overtime and flexible hours as required.
Minimum QualificationsQUALIFICATIONS GUIDELINES Experience, Education, and Training GuidelinesExperience: One (1) year of experience working in information technology. Education: Associate degree from an accredited college or university in Computer Information Systems, Computer Science, Cybersecurity, or a closely related field is required. A Bachelor's degree is preferred. Preferred Certifications: CompTIA A+, CompTIA Security+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals (AZ-900), and Google IT Support Professional Certificate. Supplemental InformationWORKING CONDITIONS Essential functions and duties require the following physical abilities and work environment Physical Characteristics The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Ability to sit for extended periods of time, walk and stand; talk and hear to verbally communicate to exchange information; use hands and fingers to handle, feel or operate objects, tools or controls; reach with hands and arms; perform repetitive movements of hands or wrist: and stoop kneel, bend at the waist, crouch or crawl. The employee is required to lift up to forty-five (45) pounds unaided. Specific vision abilities required for this job include close vision and the ability to adjust focus. Mental Demands Uses written and oral communication skills; reads and interprets data and documents; applies mathematical reasoning; analyzes and solves problems; observes and interprets people and situations; learns and applies new information and technologies; performs detailed work under shifting deadlines, frequent interruptions, and multiple concurrent tasks; exercises independent judgment; and communicates effectively with staff and the public. Work Environment The employee primarily works in an office setting where the noise level is frequently quiet or moderately quiet with limited exposure to outdoor temperatures. Occasional driving may be required to visit City facilities, attend professional meetings, and trainings. May have occasional field visits and exposure to outdoor conditions. Regular contact with other City staff, contractors, and the general public. Will be required to work after hours or respond to emergencies, including nights, weekends. Teamsters (Admin)Paydays: Biweekly on Thursdays Floating Holiday: One (1) per year. Paid Leave: Years of Continuous Service/Yearly Hours Accrued 1 Month - 5 Years: Annual accrual 128 6 -10 Years: Annual accrual 168 11 Years: Annual accrual 176 12 Years: Annual accural 184 13 Years: Annual accrual 192 14 Years: Annual accrual 200 15+ Years: Annual accrual 208 Sick Leave: Four (4) hours for each full calendar month of continuous service. Holidays: Eleven (11) paid holidays. Employee Assistance Program (EAP): The EAP offers confidential counseling and referral services to support well-being and resilience in work and life to City employees and members of their household. Life Insurance: The City provides 100% of premiums for employee term life and AD&D coverage equal to one times the member's annual salary, up to a maximum of $150,000. Medical, Dental, and Vision Insurance: Effective January 1, 2025, the City provides $2,100.00 monthly allotment for medical, dental, and vision insurance. The remainder of unexpended money can be placed in deferred compensation or taken as cash on the employee's paycheck. Medical - CalPERS Dental - Choice of Delta Dental HMO or PPO Vision - VSP Retirement Plan: California Public Employees' Retirement System (CalPERS) Classic Member 2% @ 55 PEPRA 2% @ 62 Social Security: Yes Medicare: Yes Disability Insurance: City paid Short Term Disability (STD) and Long Term Disability (LTD) through Lincoln Financial. Deferred Compensation 457(b) Plan: All employees in this unit are eligible to contribute to this voluntary plan. Tuition Reimbursement: $5,000 per fiscal year. 01 I understand this recruitment is a promotional opportunity only for current City of Loma Linda employees. I am confirming I am currently employed with the City of Loma Linda.
02 Please confirm that you understand this is a limited term position, and the duration of employment will be determined based on project or business needs.
- Yes, I confirm I understand.
- No, I am not interested in a limited term position.
03 An associate degree from an accredited college or university in Computer Information Systems, Computer Science, Cybersecurity, or a closely related field is required. Proof of education is required for consideration for this recruitment and must be attached prior to applying.
- I confirm proof of my education is attached to this application.
- I do not have the required education.
Required Question