Overview IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities
- Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Provides instructors with the use of hardware and software.
- Provides faculty and staff support for computer hardware, software, and networking, in response to simple, not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish, and enforce lab and computing policies and procedures.
- Prepares and submits monthly status reports
- Providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor
QualificationsEducation/Experience
- Bachelor's degree or making progress in bachelor's degree program.
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook.
- Knowledge of Windows 11 and computer applications used in most levels of instruction.
- Strong customer service, communication, and organizational skills.
- Must be able to multi-task and prioritize work.
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Maximum Salary USD $21.01/Hr. Minimum Salary USD $16.82/Hr.