Host
The Host is the official greeter, the person representing our restaurant as every guest enters our establishment. The Host must make feel welcome by smiling, conversing, and assisting with any questions. The Host is also the last person a guest usually has contact with when leaving and it is the Host's responsibility to ensure a positive last impression by thanking the guest and bidding the farewell. Additionally, the host orchestrates the flow of the restaurant and must seat guests efficiently in a manner that is fair to employees and conducive to the demands put on the kitchen.
These are essential functions, and the percentages are estimates only:
- 35% - Remain by entrance to restaurant in order to greet guests and bid them farewell and ring up any grab-and-go food purchases (cash handling is involved)
- 50% - Walk guests to their tables, maintain an even rotation amongst servers
- 5% - Answer phones, assist passengers with questions
- 5% - Maintain cleanliness of host and entrance area. Maintain quality and availability of menus.
- 5% - Assist servers and server assistants if needed
Other:
- Maintain regular and prompt attendance in conformation with company standards and policies. Employees with irregular attendance may be subject to disciplinary action, up to and including termination of employment.
- Consistent time and attendance are essential to the successful operation of the department.
- Maintain a professional demeanor with co-workers and guests at all times.
- Maintain a professional and hygienic appearance at all times.
- Report to work in a clean and complete uniform.
- Due to the seasonal nature of the restaurant industry, employees may be required to work varying schedules to accommodate the business needs of the restaurant.
- Upon employment, all employees are required to fully comply with the SF Foodways II rules and regulations for the safe and efficient operation of its business. Employees who violate these rules and regulations may be subject to disciplinary action, up to and including termination of employment.
Specific job knowledge and ability:
- Ability to understand verbal English, i.e., basic guest questions regarding the menu and facility
- Ability to write and read basic English
- Ability to greet and seat customers
- Knowledge of table settings and service ware.
- Ability to communicate in a clear and concise manner to fellow coworkers and guests
- Ability to work in a fast-paced environment and multitask
Supportive functions:
- Perform general cleaning tasks in keeping your work area neat, clean, and organized, using standard, approved cleaning products as assigned by the manager.
- Folding napkins for other meal periods to maintain adequate supplies.
- Perform any and all other duties asked of you related to the operation of the restaurant.
Any combination of education, training and work experience that provides the required knowledge, skills, and abilities.
Successfully pass an extensive 10-year criminal background check conducted by the FBI.
Successfully pass computerized employment testing and in-person interview.