Position Overview The Customer Service Representative (CSR) is responsible for delivering high-quality, consistent, and efficient service to customers through daily interaction with clients, sales representatives, production teams, and internal departments. This role supports the Sales Team and requires a understanding of production processes to ensure accurate and timely communication. The CSR will manage customer orders, resolve issues, and provide technical support while maintaining detailed records. A commitment to customer satisfaction and the ability to thrive in a fast-paced environment are essential. Responsibilities
- Take customer orders either directly from customers or sales reps via phone, fax, computer or review electronic submission.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Process bill, maintain customer files, process purchase orders, process quality issues, coordinate accounting credits, record and distribute customer order changes, communicate with production, scheduling, traffic, project management, accounting, etc.
- Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
- Process new items.
- Assist sales personnel as appropriate and assist in generating supplemental sales.
- Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
- Comply with company policies and procedures.
- Responsible for product safety and quality.
- Additional duties as assigned by management.
Qualifications
- High school diploma required; Associate or Bachelor's degree preferred
- Minimum of one year in a customer service environment
- Strong customer orientation and commitment to service excellence
- Superior organizational and time management skills
- Excellent verbal and written communication skills
- Exceptional interpersonal skills and ability to interact across all levels of the company
- Self-starter with the ability to work independently
- High attention to detail and strong problem-solving skills
- Proficiency in Microsoft Office; previous data entry experience required
- Experience in a manufacturing environment preferred
- Ability to manage multiple tasks in a fast-paced, team-based environment
Compensation & Benefits In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k). Green Bay Packaging benefits may vary by position or division. Physical Demands Indicate how often the following physical demands are required to perform the job. C=Constantly F=Frequently O=Occasionally R=Rarely (5-8 hrs/shift) (2-5 hrs/shift) (Up to 2 hrs/shift) (Under 1 hr/shift) Physical Demands Environmental Conditions Standing O Noise R Walking O Vibration R Sitting F Extreme Cold R Lifting R Extreme Heat R Carrying O Temperature Changes R Pushing R Wet or humid R Pulling R Near moving mech. parts R Climbing R Hazards R Balancing R Other (define): Stooping R Kneeling R Crouching R Crawling R Physical Strength: (check one) Reaching O Little Physical Effort F Handling F Light Work (up to 10 lbs.) O Grasping F Medium Work (up to 25 lbs.) R Feeling O Heavy Lifting (up to 50lbs.) R Talking F Very Heavy Lifting (>50 lbs) R Hearing F Repetitive Motions O Mental Demands: Eye/Hand/Foot Coord O Organizing/Coordinating F Analyzing/Interpreting data O Equipment Use Calibrating precise measurements R Telephone O Problem-Solving F Small hand tools R Communicating with others F Forklift R Creating Written communication F Large hand tools R Other (define): Diplomacy F Industrial Machinery R Vehicle R Company Overview Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.