Job DetailsJob Location FLORENCE FP - FLORENCE, AZ Position Type Full-time Job Shift 8:00am-5:00pm Monday-Friday Description Ready for a career where you can make a genuine impact? At Sun Life Health, we're looking for friendly, dedicated team players who are passionate about helping our community live healthier lives. This is an incredible opportunity to launch your healthcare career! Don't have experience? We've got you covered with comprehensive training designed to help you thrive. You'll gain invaluable skills that will not only advance your career here but open doors to endless possibilities in the wider healthcare field. Even better, you'll feel the deep satisfaction of directly helping people improve their health and contributing to the well-being of our community. Join Sun Life Health, and let's work together for a healthier tomorrow! WHAT YOU'LL LOVE ABOUT US!
- Great Company Culture.
- Work that Stays at Work. Genuine work/life balance is served here!
- Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and sick time.
- Health Benefits. Benefits begin First Day of Employment !! Medical with HSA and FSA options, Dental, Vision, Life, Short- & Long-Term Disability Insurance
- Prepare for the Future. 403-(b) Retirement Plan
Our Front Desk Clerk will provide services to patients and assist providers and clinical staff by greeting, checking-in patients, ensuring patient information is accurate, collecting co-payments and fees, schedule appointments for patients, route calls and or message to the appropriate medical staff member. ESSENTIAL FUNCTIONS
- Verify cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
- Prepare and submit drawer count, reconciliation form, all balancing reports, and post settle to the Accounting Department
- Greet and check in patients in a courteous, friendly and professional manner.
- Verify patient information (insurance, address, telephone number), complete Advance Directive, Medicare questionnaires, financial policy, and make necessary changes in the practice management system. Review dorms for completeness and accuracy of information
- Verify patient identity by requesting government issued photo I.D. or two forms of non-photo identification of patient or responsible party (parent, step-parent, or guardian) and scan into the practice management system.
- Answer questions regarding patient account status. Refer patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.
- Determine correct amount of co-payment and collects it before services are rendered. Collect fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance, or self-pay. Inform new patients of SLFHCs current payment policy.
- Collect payments made to outstanding accounts.
- Refer patient to Outreach department if eligibility for sliding fee is identified or if a change in payor source is identified.
- Answer questions regarding patient accounts, services provided by the clinic, and all other pertinent questions.
- Provide patients with information regarding cost of procedures.
- Check patient out, and, if necessary, schedule follow-up appointment
- Answer incoming telephone calls and messages in a timely and professional manner, and routes them to the appropriate medical staff/provider.
- Creates charts and packets for new patients as needed or requested.
- Complete medical records releases, MR number assignment, and registration filing on a daily basis.
- Assure compliance with all HIPAA requirements. Maintain patient confidence and protect clinic operations by keeping information confidential, and following release of information protocol.
- During staff shortages and/or busy times, provide coverage for Outreach and Enrollment staff and outlying sites as needed to ensure quality and expedient customer service.
QualificationsEDUCATION AND EXPERIENCE:
- High school diploma or equivalency preferred.
- One year as a cashier/receptionist in a medical facility or public contact position preferred.
- Bilingual preferred and may be required based on patient needs.
WHAT YOU'LL LOVE ABOUT US!
- Great Company Culture.
- Work that Stays at Work. Genuine work/life balance is served here!
- Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and sick time.
- Health Benefits. Medical with HSA and FSA options, Dental, Vision, Life, Short- & Long-Term Disability Insurance
- Prepare for the Future. 403-(b) Retirement Plan
Equal OpportunitySun Life Family Health Center, Inc. ( SLFHC ) is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, gender, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Drug-Free Work Environment Sun Life Health supports a drug-free work environment.