Customer Service Assistant I
: Job Details :

Customer Service Assistant

Specialty Cheese Co Reeseville, WI

The Customer Service Assistant supports internal operations of the customer service team by performing a range of administrative and logistical duties. These include assisting with order entry, label inspections, customer sample coordination, and managing shipments and documentation. This entry-level role reports directly to the Assistant Customer Service Manager and indirectly to the Customer Service Manager.

Key Responsibilities

Customer & Order Support

• Input customer orders into inventory and purchasing software.
• Manage customer accounts: receive, process, confirm, and acknowledge orders.
• Submit acknowledgments, shipping confirmations, and invoices through various customer portals.
• Support new customer onboarding and update customer price sheets monthly based on milk futures.
• Attend weekly freight meetings and update the Customer Weekly Orders Spreadsheet accordingly.
• Organize a monthly customer order review meeting based on the weekly spreadsheet.

Sample & Label Duties

• Track customer samples and follow up on feedback.
• Assist with the submission and fulfillment of sample requests.
• Perform label inspections to ensure accuracy.

Documentation & Internal Support

• Help complete new product forms and update records.
• Assist with other assigned tasks as needed.

Skills & Abilities

Attention to Detail

Accuracy in data entry, label checks, and order tracking.

Computer & Software Skills

Intermediate knowledge of Excel

Basic knowledge of Word

Familiarity with inventory and purchasing software systems (BC Foods)

Communication Skills

Strong written and verbal abilities; responsive and professional customer interaction.

Organizational Skills

Able to multitask, prioritize, and work independently.

Team-Oriented

Willing to support teammates across departments.

Education & Experience

Education: High school diploma or equivalent preferred.

Experience: 1-3 years' experience in customer service preferred.

Physical Requirements & Work Environment

Primarily seated work with occasional lifting (up to 20 lbs.). May occasionally need to enter production or construction areas (safety training provided).

MRA is an Equal Opportunity/Affirmative Action Employer