Patient Service Representative
: Job Details :

(60%) Front Desk Serve as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s) Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered. Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved. Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager. Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately. Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary. Proficient utilization and application of EHR software, hardware, and programs. Scrutinizing prescriptions and...Representative, Patient, Patient Services, Healthcare, Customer Service, Retail, Medical