BUSINESS OPERATIONS ASSOCIATE
Prolocity is a trusted Salesforce consulting partner focused on driving impactful digital transformations for clients. We combine strategic insight, structured processes, and expert execution to deliver transformative results. Our hiring process reflects our commitment to finding top talent, focusing on ensuring that each team member aligns with Prolocity's culture and values. Dedicated to inclusivity and mutual respect, Prolocity values diversity as a key component of our mission.
WHAT WE LOOK FOR
We're looking for a versatile and proactive Business Operations Associate located in the Cincinnati area to keep Prolocity running smoothly—and evolving. This role blends hands-on execution with strategic support across business operations, people programs, internal communication, and process improvements. You'll help be the engine behind the scenes, ensuring our systems, culture, and team are aligned, informed, and empowered to thrive.
CORE RESPONSIBILITIES
Business Operations
- Manage internal business systems, tools, and licenses (e.g., Google Workspace, project management platforms).
- Support the compilation and dissemination of internal documentation including SOPs, handbooks, and policies.
- Lead business metrics reporting and dashboard maintenance for leadership visibility.
- Manage partner program tracking and FY26 updates/analysis.
- Coordinate corporate logistics, including office needs, office transitions.
- Oversee office environment upkeep, including managing vendor relationships (e.g., housekeeping, repairs) and corporate amenities (e.g., office cafe, display monitors, corporate phone line).
- Oversee CSAT collection, tracking, and follow-up actions.
- Manage swag inventory and coordinate with Sales/Marketing on reorders and needs.
- Project manage internal events like the Holiday Party, Gift Guides, and Team Member Appreciation Day.
Project & Resourcing Coordination
- Support project resource planning for delivery, communicating with sales, clients and the PROserve and implementation teams.
- Support and track staffing availability with project timelines and client needs.
- Monitor resourcing gaps and provide regular reporting on adjustments and forecasts.
HR & Team Experience Administration
- Under guidance of leadership, administer open enrollment processes and health insurance communications.
- Facilitate pulse surveys and satisfaction surveys (with action tracking).
- Execute employee engagement programs (e.g., birthday cards, client/team member gifts, bereavement acknowledgments).
- Maintain the employee handbook, policies, and up-to-date team directories.
- Champion and track Prolocity Gives volunteer activities (targeting 1–3 per year).
Internal Communication & Culture
- Manage internal business communications (e.g., benefits updates, survey results).
- Partner with Marketing for internal meeting materials and brand consistency.
- Coordinate travel itineraries and meeting logistics for the CEO and delivery.
- Ensure smooth technical setups for all-company meetings and special events.
POSITION QUALIFICATIONS
- 2–5+ years in business operations, executive support, or professional services; consulting firm/Salesforce ecosystem experience a plus.
- Strong administrative, project management, and communication skills.
- Proficient in Google Workspace, Slack, Monday.com, Salesforce, and HRIS tools.
- Skilled at managing multiple concurrent projects and changing priorities.
- Discretion and professionalism in handling sensitive and confidential information.
- Strong problem-solving skills, attention to detail, and organizational efficiency.
- Systems-oriented and resourceful.
- Flexible, adaptable, and able to wear multiple hats in a dynamic environment.
- Culture champion who builds positive employee experiences and operational excellence.
- Bachelor's degree in Business Administration, Communication, or related field preferred.
- On-site role with in-office responsibilities — Cincinnati, OH
WHAT YOU CAN EXPECT FROM US
What happens when you put people at the center of every decision? You create an ecosystem that fuels growth. We've built Prolocity on that idea, thrived, and helped our clients succeed. Our keystone? A People-First culture.
OUR CORE VALUES
- Understanding and Appreciation: We're launching inclusive leadership and mentorship programs to empower every team member to contribute to a vibrant, dynamic workplace.
- Building a Diverse Workforce: As a Salesforce Talent Alliance Partner, we recruit diverse professionals because equity requires providing the resources needed for equal outcomes.
- Engaging with the Community: We partner with minority-owned businesses, participate in community outreach programs, and support events celebrating diverse communities.
- Investing in Furthering Education: We're dedicated to empowering underserved students by introducing them to Salesforce, opening doors to rewarding careers.
- Creating a Culture and Belonging: We cultivate a culture of openness, trust, and inclusivity, ensuring that belonging enriches our work and strengthens our community.
PROLOCITY PERKS
- Philanthropic PTO: Volunteering and improving our communities are core to who we are. Our team members receive paid time off for volunteering and charitable activities, reflecting our commitment to Salesforce's 1-1-1 model.
- Fitness Membership: We encourage our team members to live healthy lifestyles and provide monthly gym membership reimbursement in direct support of this.
- Flexible PTO: Our flexible time-off policy is based on trust and mutual respect, which allows our team members to take as much time off as they need
- Flexible Schedule: Life happens. We encourage people to find the best schedule and working arrangement to realize their potential and mitigate unneeded stressors.
- Competitive Compensation: We offer substantial growth opportunities, competitive pay with uncapped earning potential, incentives for career development, and excellent insurance.
ADDITIONAL BENEFITS
- Individualized career advancement planning
- Team-centric, respectful, caring, and collaborative company culture
- 401(k) with match
- Health Insurance Plan
- Vision and Dental Insurance
- Career Development, Training, & Certification opportunities
- Integrated philanthropic model – committed to giving back to the community
- Employee appreciation events
- 2018 - 2024Best Places to Work Finalist
- 2020 - 2024 INC. 5000 list of America's fastest-growing privately-held companies
- Fast 55 Award Nominee 2019 - 2021 | 2022 Winner for Medium-Sized Business | Nominee 2023 - 2024