ob Summary:
Manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.
Duties and Responsibilities:
- Oversee the day-to-day operations and assignments of the hotel staff; development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Managing Partners of potentially serious issues.
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
- Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
- Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
- Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
- The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
- Sales functions to ensure that goals are established and achieved to meet the hotel's overall financial objectives.
- Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
- Accounting and purchasing controls and procedures are implemented and maintained.
- Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
- Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Owners and/or Principals – regarding operational updates and current issues
- Vendors – to resolve any vendor performance issues, etc.
- Regulatory agencies – regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
- Perform other duties as assigned.
Minimum Qualifications:
- Bachelor's degree in Hotel Administration, Business Administration or equivalent
- Four to six years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.
- Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English.