A Service Manager position, in Dodge City, is available through Storm Search. This is a direct hire job opportunity with competitive compensation, room for growth and great benefits!
Relocation Assistance Available!
Job Responsibilities
- Lead the service department with a focus on customer satisfaction, technician development, and operational efficiency
- Build and maintain strong relationships with customers to grow a loyal client base
- Supervise and support a diverse team including Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, Foremen, and Service Admin Personnel
- Oversee daily operations of the service department including work orders, service calls, inspections, warranty work, and product improvement programs
- Develop and mentor technicians to meet high standards of customer service and technical performance
- Implement and uphold service processes and best practices to drive consistency and productivity
- Collaborate with internal departments to ensure seamless service delivery and dealership success
- Assist in recruiting, training, and retaining top talent within the service department
- Execute local marketing plans to promote service offerings and grow the department's presence
- Foster a team-oriented environment focused on communication, accountability, and continuous improvement
Requirements
- Technical experience (3-5 years)
- Service Manager experience
- Heavy Machinery experience