Technical Support Engineer (India) (Hybrid)
: Job Details :

Employer Industry: CybersecurityWhy consider this job opportunity:- Opportunity for career advancement and growth within a fast-paced startup environment- Work remotely with a talented, collaborative global team- Direct impact on customer success and product growth- Engage in a role that is crucial to the forefront of cybersecurity and network visibility- Chance to make a real impact in a high-visibility roleWhat to Expect (Job Responsibilities):- Support customers and partners on product configuration, performance, and troubleshooting- Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams- Maintain high levels of customer satisfaction and engagement- Use diagnostic tools, scripts, and lab environments to replicate and resolve issues- Collaborate with cross-functional teams to deliver the best customer experience possibleWhat is Required (Qualifications):- 5+ years of experience in a technical support or customer-facing engineering role- Background in B2B SaaS and strong knowledge of network and security concepts- Deep expertise in switches, routers, and networking fundamentals- Working knowledge of Linux, VMware ESXi, and firewalls- Empathetic communicator with a passion for customer successHow to Stand Out (Preferred Qualifications):- Certifications preferred: CCNA, JNCIE, or higher- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices- Able to manage multiple issues and tasks in a fast-paced environment#Cybersecurity #TechnicalSupport #RemoteWork #CareerGrowth #StartupEnvironmentWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.