Logistics Coordinator
One of CRG's large manufacturing clients is looking for a Logistics Coordinator to join their team! This position will be responsible for getting up to date shipment statuses on all shipments and working with carrier partners to provide updates to key stakeholders. The role will research carrier detention claims and work with plants on approvals. This position will research late deliveries and provide updated shipments notes and any appropriate delivery reschedules in the TMS system. This position will help maintain the customer location database and provide updates to primary contacts.
Location: On-Site in Charlotte, NC
Schedule: Monday-Friday 8am-5pm
Pay/Compensation: $28/hour
Contract Details: At least 6 months, could get extended or converted permanently
Responsibilities:
- Serve as point of contact for escalations and deviations for Delivery and other business factors.
- Serve as point of escalation to resolve customer queries / issues.
- Ensure that all import and export requirements are adhered to, including meeting and exceeding customer requirements and expectations, safety, documentation, and regulatory requirement.
- Work closely and build a good relationship with all Delivery teams to ensure timely delivery of cargo and communication.
- Service as point of escalation for vendors.
- Ensure good working relationship with vendors and monitor vendor service, report trends to managers, and maintain working relationship liaisons.
- Identify and suggest opportunities for continuous improvements and cost reductions.
- Co-own KPI's and other measurements within Delivery and initiate any necessary action plans for improvement.
Qualifications:
- Bachelor's degree OR 2-4 years of experience in the transportation industry.
- Organization and time management skills.
- Ability to lead meetings and maintain excellent communication skills.
- Working knowledge of MS Office Suite and ability to quickly adapt to software (specifically MS Excel).
- Possess conflict resolution and negotiation skills while being a team-player and striving for results.
Category Code: JN014, JN044