We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Telephone Consultant opportunity with a reputable and community-focused Credit Union in San Diego. This organization is deeply committed to enriching the lives of the people it serves through outstanding service, community investment, and a member-first philosophy. The Telephone Consultant is responsible for the specific duties listed below. Your specific duties will include:
- Handling calls from at least three different service queues, with a focus on building proficiency in areas such as credit cards, online banking/mobile app support, and consumer lending.
- Delivering outstanding telephone service and effectively resolving member inquiries by processing transactions and addressing requests within clearly defined service standards.
- Consistently exceeding member expectations by creating a positive, helpful, and knowledgeable service experience for both internal and external members.
Specific qualifications for the position include:
- A minimum of six months of customer service experience is required.
- Prior experience in a call center, credit union, bank, or similar financial services environment is preferred.
- For Level 2: At least one year of experience in a call center or financial institution is required. Experience in credit unions or banks is strongly preferred.
- For Level 3: At least three years of experience in a financial institution or call center is required, with preferred experience in credit unions or banks.
Pay Rate Range: $22.00 - $26.00 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan. Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today! Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail ...@workway.com or call 972.###.####.