Care Coordinator (Memphis/Shelby County)
: Job Details :

CHOICES Care Coordinator

Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a Choices Care Coordinator might be perfect for you. As a Care Coordinator, you will make a lasting impact on members' lives by ensuring their safety at home or within a community setting. In this role, you'll travel to member's homes for visits, while managing various demands and requests from both internal and external stakeholders. We're seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.

You will be a great match for this role if you have:

• 3 years of experience in a clinical setting
• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW)
• Exceptional customer service skills
• Must live within the following counties: Memphis/Shelby County
• Available for an 8:00am 5:00pm EST (no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year

Job Responsibilities:

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member
• Conduct thorough and objective face-to-face visits with and assess each member's situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met
• Valid Driver's License
• TB Skin Test (applies to coordinators that work in the field)
• Position requires 24 months in role before eligible to post for other internal positions
• Various immunizations and/or associated medical tests may be required for this position

Job Qualifications:

• Experience: 2 years - Clinical experience required
• Skills/Certifications: PC Skills required (Basic Microsoft Office and E-Mail), Effective time management skills, Excellent oral and written communication skills, Strong interpersonal and organizational skills
• License: Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW)

About Us: As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the applicant moves to Chattanooga, TN, they may be eligible for relocation benefits.