Student Services Associate
The Student Services Associate (SSA) position provides key services crucial to the Office of the Registrar regarding student records support and maintenance. The SSA provides support to students, alumni, faculty, staff, and the general public, by triaging and resolving questions about academic policies and procedures and processing student records requests, documents, and forms. This position plays an important role in ensuring the maintenance of a true service-centered environment in our front office.
Minimum Requirements:
- High school diploma and a minimum of two years of administrative office support experience in higher education.
- Bachelor's degree preferred.
- Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities:
- Ability to communicate effectively (strong oral and written skills).
- Highly organized and able to work under stringent time restrictions while consistently providing excellent customer service.
- Ability to research and resolve complex issues and problems.
- Experience with Microsoft and online web applications and standard office equipment.
- Experience with student records and data in a higher education environment is preferred.
- Knowledge of Student Information Systems (Banner), document management (BDM), degree audits (Degree Works) and familiarity with the physical campus at the College of Charleston and its academic departments is preferred.
- Knowledge of policies and procedures of other College units (i.e., Financial Aid) that impact the Office of the Registrar is preferred.
- Experience working with FERPA policies and procedures.
- Ability to work effectively with multiple constituencies within established guidelines and have exceptional organizational skills to ensure a smooth flow of office business.
Additional Comments Regarding Position:
This position may require weekend work for assistance with commencement events.
Special Instructions to Applicants:
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check.