Customer Service Advocate
: Job Details :

Customer Service Advocate

Are you passionate about creating exceptional customer experiences while making a real impact in healthcare? At Daniels Health, we're on a mission to make healthcare safer-and our customer service team plays a vital role in delivering that promise. As a Customer Service Advocate, you'll be at the forefront of supporting our clients and leading initiatives that improve service quality and team performance. In this dynamic role, you'll:

• Serve as a key point of contact for healthcare clients via phone and email
• Resolve customer issues and proactively communicate scheduling or stock changes
• Delegate tasks and projects with follow-up and accountability
• Investigate and report customer complaints using Salesforce
• Maintain inventory systems and ensure accurate documentation
• Collaborate with production and transport teams to ensure timely deliveries
• Generate manifests, routing documents, and waste transfer forms
• Liaise with billing, sales, and logistics teams on account changes
• Provide reporting on team KPIs and customer service metrics
• Mentor colleagues and drive continuous process improvement

Must-Have vs. Nice-to-Have Qualifications

Must-Have Skills:

• 2+ years of customer service or administrative experience (retail, hospitality, or corporate)
• Proven ability to lead or mentor within a team
• Strong communication skills (written and verbal)
• Intermediate to advanced Microsoft Office proficiency
• Detail-oriented with sound judgment and problem-solving skills
• Willingness to work flex hours based on production needs

Nice-to-Have Skills:

• Experience with Salesforce or similar CRM platforms
• Prior experience in logistics or healthcare service environments
• Demonstrated success in improving processes or team performance

Growth & Impact

This isn't just a job-it's a launchpad. You'll work closely with leadership, gain exposure to cross-functional teams, and help shape the future of our customer service operations. As Daniels Health continues to grow, so will your opportunities to lead, innovate, and make a difference.

Culture & Values

We're a purpose-driven team that values integrity, collaboration, and continuous improvement. Our culture is built on respect, support, and a shared commitment to safety and service. We celebrate diverse perspectives and foster an environment where every voice matters.

Next Steps

Ready to take the next step in your career and help make healthcare safer? Apply today and join a team that values your growth, your ideas, and your impact. $22 - $25 an hour.

Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.