Receptionist/Dispatcher
At SERVPRO of Omaha SW, we're dedicated to providing fast, reliable restoration services while maintaining top-notch customer care. We're looking for a dependable and friendly Receptionist/Dispatcher to be the communication hub between our customers and our operational teams.
Position Overview: The Receptionist/Dispatcher plays a vital role in keeping our franchise running smoothly by managing customer calls, job referrals, scheduling, and ensuring excellent service at every touchpoint. You'll assist with administrative tasks and help coordinate our team's workload to deliver exceptional results.
Primary Responsibilities:
- Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) with accuracy.
- Provide outstanding customer service by answering questions, resolving issues, and maintaining a professional and welcoming attitude.
- Handle general phone calls and greet visitors to ensure a positive office experience.
- Dispatch and track job referrals to the right operational teams, ensuring timely response and resolution.
- Monitor the Work in Progress (WIP) board to identify any delays or issues and support process improvements.
- Collaborate with teams to coordinate production and on-call schedules for smooth operations.
- Manage logistical details of job referrals to meet customer expectations.
- Perform other administrative duties as assigned.
Qualifications:
- High school diploma or GED required.
- Prior receptionist or office experience preferred.
- Strong customer service skills and excellent verbal and written communication.
- Proficient with digital tools and technologies to complete tasks efficiently.
- Experience in restoration, construction, or insurance is a plus.
Why SERVPRO of Omaha SW?
- Join a trusted local franchise with a strong community presence.
- Supportive team environment focused on growth and excellence.
- Opportunity to make a real impact in customer experience and operations.
Benefits:
- $1500 Referral Bonuses
- 6 Paid Holidays
- PTO - Up to 11 days to earn starting out, starting on Servpro second tier. Accrued by hours worked
- On-site Gym/Fitness Room
- All tools, PPE, and Uniform Polos provided
- 50% of Health Insurance paid for Employee (Blue Cross/Blue Shield)
- Vision, Dental, and Aflac plans you can join
- 401k company matching up to 4%
- Profit Sharing
- Advancement Opportunities
- $1000 Anniversary Bonus every year