Call Center Representative
: Job Details :

Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Manages patient referrals and/or prior authorizations, by receiving requests from internal and external customers and ensures that all requests are processed correctly and in a timely manner. Provides a high level of customer service to all internal and external customers. ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I s. Some Call Center Representative I s will be assigned work that has more focused responsibilities, depending on assigned shift. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal ...Call Center, Representative, Patient Care, Medical, Customer Service, Operations, Technology, Healthcare