IT Help Desk Technician
: Job Details :

Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. Create , maintain, and modify user accounts for network and business applications. Research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks. Solve problems using documented processes where available and best practices where not. Assist teams with incident response support and be involved in the development and presentation of training sessions. Provide appropriate documentation on services provided and status updates as needed. May drive vehicles to deliver computer parts or accessories around the Lab as needed. Basic Hiring Criteria: Possess a Bachelor's degree or at least 5 years of recent IT related work experience Must have at least 5 years Tier 2 IT Technical support experience Must be able to obtain Secret level securi...Technician, IT, Help Desk, Help, Technical Support, Microsoft, Technology, Staffing