Contact Center Scheduling Rep
: Job Details :

To provide world class customer service to those calling the Children's Mercy Contact Center (centralized scheduling department). The Contact Center Scheduling Representative will perform routine scheduling of new and follow up appointments requested by parents, patients and providers, utilizing scheduling principles and techniques for the ideal patient and provider experience. The Contact Center Scheduling Representative will perform scheduling activities that include, but are not limited to, taking a high volume of calls while verifying PHI, processing referrals and parent messages while inputting patient data into multiple systems. The Contact Center Scheduling Representative will be responsible for managing ever changing information for 30 Ambulatory Specialty Clinics with a low frequency of errors and organized workflow. The Contact Center Scheduling Representative must be able to thrive in a fast paced, call center environment. At Children's Mercy, we are committed to ensuring th...Scheduling, Customer Service, Data Entry, Healthcare, Business Services, Patient, Clinic