INTERVIEWING CLERK OPS - 60903206
: Job Details :

This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan. Effectively assessing customers' needs. Referring customers to community agencies as appropriate. Timely and accurately escalating customers' complaints/inquires as appropriate. Documenting customers' records timely and in accordance with departmental procedures. Assisting customers with completion of online or paper applications. Assisting customers with My ACCESS Accounts. Effectively communicate with internal and external customers as by departmental procedures. Effectively maintaining customer lobby log in accordance to Performance Management Plan. Explains eligibility requirements, form completion requirements, community resources for financial assistance, ...Customer Service, Clerk, Processing, Monitoring, Security, Benefits, Retail