Job Requirements
Overview: Individual who acts as the central point of communication among patients, partners, and providers; responsible for providing front line activities to include scheduling, registration, cash handling, and overall support services to patients and guests.
Responsibilities: Essential Duties and Responsibilities
Clerical:
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access and issues passes when required.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Orders, receives, and maintains office supplies.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed.
Epic Scheduling and Registration:
- Schedules patient appointments.
- Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
- Loads, verifies, and updates patient demographics.
- Scans, loads, and verifies insurance coverage.
- Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet, and sends documents to Medical Records for scanning.
- Reviews all Alerts in Epic and refers patient to a PFC when necessary.
- Collects co-payments and other self-pay obligations when required and posts in Epic when registering patient.
- Provides patient with an estimated self-pay obligation when appropriate.
- Performs cashiering functions online payment posting within Epic.
- Processes payments and deposits by adhering to the systems Cash Handling Policy.
- Completes daily closing report and balances their individual cash drawer at the end of each day.
- Performs petty cash count in and out daily and records appropriately.
- Assists patients with MyChart signup and activation.
- Replies to MyChart messages in a timely manner, closing messages when complete.
- Safeguards patient privacy and confidentiality per MHS policies.
- Preps routes daily for upcoming appointments for frontline registration.
- Reviews daily work queues and corrects identified patient registration errors.
- Utilizes Epic waitlists based on provider preference.
- Reviews and updates no-shows and cancellations for the day.
Culture of Excellence Behavior Expectations:
To perform the job successfully, an individual should demonstrate the...