Item Processing Specialist
: Job Details :

Umpqua Bank Job Opportunity

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role

In this role, you will process deposit, loan, and general ledger account activities utilizing image-based system. Perfect transactional data. Monitor multiple input and output channels. Create and track output files to post transactions and clear transit work. Balance work streams and generate associated reporting. Process various aspects of item processing deposit transactions. Process all presented transactions timely and accurately. The essential functions may be performed same day or next business day depending on the situation.

Responsibilities include:

• Determines necessary action to correct errors utilizing image-based processing solutions.
• Operates Check 21 scanning equipment. Acts as a resource with Check 21 capture troubleshooting via phone and email and escalates issues as appropriate.
• Verifies transmittals to work bundles and prepares cash letters and endpoint summaries for outgoing paper and image cash letter transmissions within established deadlines.
• Responsible for the accurate and timely escalation of all Item Processing production issues to the Item Processing lead or manager.
• Ensures completion of department production spreadsheets, metrics and trending.
• Support internal customers via phone and email.
• Balance and reconcile general ledger accounts.
• Reconcile non post and stop payment reports, returned and NSF items.
• Research and reconcile all out of balance customer transactions as necessary ie, duplicate postings, encoding errors, etc.
• Process incoming and outgoing large return item notifications.
• Decision fraud product exceptions.
• Prepare outgoing foreign item cash and adjustment letters.
• Perform data entry and uploads.
• Process requests for research information, adjustments, and affidavits.
• Research and process necessary depository corrections.
• Research and process Check adjustments.
• Ability to positively adapt to change and embrace new technology that supports the banks vision and business strategy.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become Business Bank of Choice .
• May perform other duties as assigned.

About You

• High school diploma/GED, required.
• Bachelor's Degree, preferred.
• 2-4 years of banking experience or equivalent, required.
• Strong written and verbal communication is required.
• Possesses the ability to work both independently and within a team with minimal direction.
• Requires related experience and/or product knowledge.
• Ability to use basic office equipment and 10-key by touch.
• Ability to work flexible hours.
• PC literate in Excel, Word, Outlook and Windows.

Travel Type: Occasional

Job Location(s): Ability to work fully onsite at posted location(s). 7106 W Will D Alton Lane, Spokane, WA 99224

Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.37 - $27.00, and the pay rate for the selected candidate is dependent up on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity: Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: ...@umpquabank.com.

To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submission(s) will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.