Remote Benefit Customer Service Representative (Local Candidates Only)
: Job Details :

Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now!Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day.**Must live within 2 hours of location: Buffalo, NY**Pay: $16.50 p/hrBilingual Spanish Speaking pay: $17.25 p/hrWhat You'll Do:Guide members through benefits enrollment and assist with updates to health and/or pension plans.Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.Start on a single client account, and over time, be cross-trained to support multiple clients.Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.Interpret plan documents and explain them in simple, easy-to-understand language.Handle confidential information responsibly in line with HIPAA and data privacy standards.Schedule & Flexibility:No weekend shifts — ever!Work Monday through Friday only.During peak season: Full-time (40 hours/week) with potential overtime.During off-peak: Hours may vary between 32–40/week, based on client needs.Must be flexible to work shifts between 8:00 AM – 7:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods.Important Note:This is a remote position; however, you must be local to the area. You'll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects.What We're Looking For:High school diploma or GED required.Customer service or call center experience is a plus, but not required — we'll train the right person!Strong communication and problem-solving skills.Ability to adapt your service approach to meet a variety of personalities and communication styles.Tech-savvy with basic computer proficiency.Apply Today! Click to apply now for immediate consideration!#ALINE3