Guest Services | The Fillmore Detroit
: Job Details :

Deliver exemplary customer service to maintain customer loyalty. - Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations. - Confer with customers to provide information about services, location of amenities, accommodations, etc. - Other tasks as assigned by the Guest Services Manager - Refer unresolved customer grievances to designated departments for further investigation - Assist guest with any questions or needs WHAT THIS PERSON WILL BRING Required: - Acute sense of judgment, tact, and diplomacy - A strong sense of teamwork and ability to execute programs - Ability to work late hours - Flexible schedule - 3 years work experience interacting with people in a positive environment - Read, write, and speak English fluently - Must be able to lift or move up to 25 lbs. using proper lifting techniques - Tolerance of all cultures, music, and art forms Preferred: - Cash handling experience - Experience recognizing valid I...Guest Service, Guest, Retail