Tech,Field Tech Services
: Job Details :

Level 1-2 support with tickets and field issues. Route/ Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/ Wi-Fi. Ensuring continuous uptime for computers, and peripherals. Working with vendors to service basic medical equipment. Working with vendors to manage network infrastructure. Assisting with new hire orientations. Deploying hardware for new employees. Required to visit clinics on a regular basis. A reliable car is required. Travel is required 50%-75% of the time focusing on the Baton Rouge/ Lafayette area. Keep accurate inventory of all IT-related equipment. Assisting with the implementation of IT strategy. Assist with compa...Field Tech, Support Technician, Computer Science, Service Desk, IT, Microsoft, Technology, Retail