Medical Support Assistant
The Greater Los Angeles VA Health Care System is seeking a highly energetic candidate to fill a Medical Support Assistant vacancy for the Greater Los Angeles Health Care System. This position is located on an Inpatient Ward. The ideal candidates resume must be skilled in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments.
Responsibilities include:
- Serving as the initial point of contact for the Inpatient Ward
- Scheduling patient appointments
- Tracking, reviewing, and responding to electronic orders, consults and other elements in the electronic medical record and medical systems
- Posting appointments
- Providing excellent customer service
- Ensuring all required activities have been completed prior to discharged
- Processing patient information (admits, bed switches, provider changes and transfers) in various medical systems
- Verifying orders are accurate
- Notifying staff of STAT and emergency orders
- Maintaining, reviewing and updating patient records according to set procedures
- Coordinating the release of information to various organizations in support of direct patient care needs
- Ensuring all patient requests are noted in charts
- Responding to technical questions from patients or family members
- Covering staffing shortages to ensure the overall function of Health Administrative Service
- Working rotated weekends and holidays throughout the year as needed
Supervisory controls include:
- Limited supervision to review of overall results on daily scheduling reports, insurance date capture, and standards of performance
- Feedback from the clinic team to ensure mission accomplished
Customer service requirements include:
- At least six months of customer service experience in a position that required daily direct customer interactions
- Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner
- Provides the veteran with consistent information according to established policies and procedures
- Handles conflict and problems in dealing with the customer constructively and appropriately
Work schedule is Monday-Friday, 3:00pm-11:30pm. Compressed/Flexible, Not Authorized. Telework, Not Authorized. Virtual, This is not a virtual position. Functional Statement #: 000000. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
Requirements include:
- U.S. Citizenship
- Selective Service Registration is required for males born after 12/31/1959
- Proficient in written and spoken English
- May be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
Qualifications include:
- Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
- English Language Proficiency. MSAs must be proficient in spoken and written English
- Experience. Six months experience of clerical, office, customer service, or other administrative work
- Education. One year above high school
- Experience/Education Combination
- Grade Determinations:
- GS-5 MSA (Full Performance Level)
- Assignment includes scheduling, canceling, re-scheduling patient appointments
- Demonstrated Knowledge, Skills, and Abilities
Physical Requirements: See VA Directive and Handbook 5019.
Education: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Additional Information:
- Opting in to make your resume available to hiring managers in the agency who have similar positions does not impact your application for this announcement
- This job opportunity announcement may be used to fill additional vacancies
- This position is in the Excepted Service and does not confer competitive status
- VA encourages persons with disabilities to apply