Senior Manager, Compliance Governance & Operations
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program it's about creating a culture of compliance that will cascade throughout the organization.
The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.
Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.
We are seeking an experienced and proactive Senior Manager to lead program operations for Compliance Strategy & Operations and broadly across Corporate Compliance. This is a critical role that reports to the Head of Compliance Strategy & Operations (AVP) and responsible for overseeing compliance business operations including managing audit and exam responses, budget and hiring, process improvement, and executing additional activities on behalf of other compliance organizations at TD.
This is a cross-functional role and will partner closely with change management, program governance, and other key leaders in the organization. The ideal candidate is a self-starter and able to design and implement operational processes within compliance, and has deep compliance knowledge. The role will have three direct reports and manage multiple tasks and priorities effectively with strong problem solving, analytical, and communication skills.
Key Responsibilities:
- Coordinate annual audit exams and audit inquiries.
- Manage audit exams and address key audit findings across Corporate Compliance, including coordinating, reviewing responses to RFIs, manage relationships with auditors, and reporting on progress to Compliance leadership.
- Maintain audit / exam log and coordinate audit responses across other Compliance Programs, document interdependencies between audit findings across programs, and provide strategic advice.
- Design checklist and perform reviews of audit packages and other documentation prior to audit submission.
- Maintain constant communication with auditors and provide responses to inquiries.
- Drive key audit findings to conclusion, developing action plans and making sure action plans are executed in a timely and quality manner.
Manage staffing and budgeting:
- Tracking hiring progress across Compliance Programs and Strategy & Operations, working with hiring managers and conducting interviews as required.
- Manage FTEs across Corporate Compliance and aggregate hiring needs for upcoming quarters and fiscal years; draft job aid for new hire onboarding.
- Manage fiscal budget including professional fees and vendor contracts; manage vendor contracts for Corporate Compliance.
Execute process improvement and additional initiatives:
- Inventory list of existing compliance processes including audience and key objectives; recommend enhancements or removal.
- Explore automation where possible and use workflow and other tools to improve efficiency.
- Lead additional initiatives including updating the Operational Risk Profile, facilitating RCSAs, and other risk and compliance assessments.
The Senior Manager, Compliance Governance & Operations leads, develops and oversees a dynamic team of Compliance CGO professionals who conduct support, facilitation and coordination for the management of Compliance. They may also provide specialized project support or services within Compliance.
Depth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Oversees and leads a highly complex, and diverse function for an area of significant risk, complexity or scope
- Strategic partner to the leadership team on the management of the assigned portfolio and related financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management/enterprise areas
- Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals, etc.)
- Sets operational team direction and collaborates with others to execute on common goals
- Focuses on longer-range planning for functional area
Education & Experience:
- Undergraduate degree or equivalent work experience
- 10+ years of experience
Desired Qualifications:
- Bachelor's degree in Business, Finance, Risk Management, or related field.
- Minimum of 8-10 years of experience in compliance, risk, or business operations within financial services or a similarly regulated industry.
- Proven experience in strategy development, operations management, or enterprise risk/compliance program execution.
- Strong understanding of compliance program pillars (training, issues management, risk assessment, third-party risk, etc.)
- Exceptional analytical, communication, and presentation skills; able to tailor messaging for executive audiences.
- Strong executive writing skills for senior audiences focused on messaging, clarity, and precision.
- Demonstrated ability to lead without authority and influence across all levels of the organization.
- Strong project management skills with the ability to manage competing priorities and deadlines.
- Exceptional attention to detail, organizational skills, and critical thinking skills.
- Master's degree or professional certification (e.g., CRCM, CAMS, PMP) preferred.
- Familiarity with regulatory expectations tied to enterprise compliance programs, governance, and risk frameworks.
- Experience with management reporting/reporting routines (excluding Board reporting), regulatory exams, or senior-level stakeholder management.
- Comfortable operating in a fast-paced, matrixed environment with evolving priorities.
Customer Accountabilities:
- Oversees a function of enterprise Compliance Program professionals providing oversight and control related advisory services to Compliance partners
- Provides strategic direction on a broad and diverse range of complex Compliance program activities
- Develops Compliance enterprise-wide frameworks, policies, standards, procedures in coordination with management in line with TD's Compliance Program
- Works with executive team, senior business management/partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory/compliance issues
- Meets with business (Compliance) partners and leaders to determine Compliance strategies and compliance culture
- Takes corrective action and recommends or implements changes to procedures, as required
- Lead role in managing and in responding to periodic exams/audits and various regulatory bodies related to CGO accountabilities
- Participates in/leads enterprise-wide or Compliance focused special projects
- Oversees research, development and implementation of new processes, technologies or operating models
- Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal Compliance policies, procedures, standards and guidelines, in addition to those federally mandated
- Primary escalation point for significant matters/exceptions
Shareholder Accountabilities:
- Leads the team to adhere to enterprise frameworks and methodologies related to overall business management activities
- Protects the interests of the organization identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues
- Works closely with executive management team to support the development of CGO group's business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
- Works closely with key business leaders to develop CGO's and Compliance 's business plans, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale
- Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly
- May manage overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness