Overview: Since 1999, Core States Group has collaborated with clients to create a world where all environments improve everyday life. With 24 offices in the United States and Canada, the company designs, builds, and manages projects and programs across North America and has been recognized on top lists throughout the architecture, engineering, and construction (A/E/C) industry. Headquartered in West Chester, PA, Core States Group offers integrated solutions with seamless continuity, and many of the world's most notable brands count on Core States Group to deliver compelling design and drive speed to market. The company is industry-recognized for expertise across several markets, including convenience, corporate, distributed generation, financial, grocery, housing, industrial, restaurants, retail, semiconductor, and ZEV infrastructure. For more information, visit www.core-states.com. Summary of Position: As an IT Support Technician ll, you will be the first point of contact for end users seeking IT assistance across Core States Group. This dynamic role requires an enthusiastic, technically proficient, and customer-focused individual. You will provide 1st-tier and 2nd-tier support to both in-office and remote employees, handling various IT-related issues. Key duties include installing and troubleshooting applications, setting up new workstations, reimaging, deploying new production software, and managing help desk tickets. This fast-paced role requires strong problem-solving and communication skills to work with technical and non-technical team members. Who you are: You demonstrate strong communication and enjoy fostering strong relationships. You proactively seek opportunities to improve processes which offer better ideas, thus supporting innovation. You align with business objectives. You want to be part of a strong culture that is built upon respect and teamwork. You are professional, accountable and commit to learning. You align with our Core Values of: Integrity, Service, Excellence, Innovation, Inclusion. Responsibilities:
- Provide tier 1 and 2 IT support for inbound Help Desk requests.
- Perform Windows Active Directory administration tasks.
- Troubleshoot and resolve computer hardware, software, and networking issues.
- Perform Office365 administration. This includes all 365 suites of applications, including, but not limited to, Exchange, Teams, SharePoint, Power Automate, Planner, Forms, Power Apps, One Drive, and others.
- Strong working knowledge of DNS, DHCP, and other essential IP network services.
- Network cabling and patch panel/rack setup.
- Managing antivirus, firewall, and other security solutions.
- Configure and manage Wireless technologies.
- Phone System administration and troubleshooting, including, but not limited to, physical phones, softphones, and administrative systems.
- Set up a printer, install drives, and troubleshoot requests in this area.
- Configure and support VPN protocols.
- Help users with video conference applications like Zoom, Google Meets, Microsoft Teams, and others.
- Troubleshoot and resolve Line of Business hardware and software issues and/or projects independently or with the help of vendor IT support.
- Respond to a ticket system environment. Ask questions to determine nature of a problem. Be able to assess and prioritize support requests and escalate issues to the rest of the team.
- Act as a shared resource for infrastructure setup and maintenance.
Qualifications:
- Bachelor's degree, additional education, or tech certifications a plus.
- 5+ years of help desk, tech support, or related end-user IT support experience..
- Experience with Active Directory, Group Policy, Domain Controllers, Server Management, Entra, and O365 administration tools required.
- Experience troubleshooting PC desktops, laptops, software, networks, servers, hardware, printers, and peripherals.
- Experience troubleshooting TCP/IP network environments, including knowledge of networking protocols and network device installation, management, and troubleshooting.
- Experience with VPN configuration and troubleshooting.
- Experience with printers, conference rooms, phones, and other hardware.
- Experience with Bluebeam and CAD environment is a plus.
Team: You will work with a team of technology professionals and report to our Workplace Technology Manager. Work Location: This role is a hybrid position based out of our Philadelphia, PA or West Chester, PA office. The expectation is that this candidate will be in the office 3 days per week and have travel responsibilities up to 1 week per month. Benefits:
- COMPENSATION - Competitive wages and bonus programs
- RETIREMENT - We offer a great 401(k) match to help you invest in your future and grow your retirement savings with confidence.
- HEALTHCARE - Excellent health benefits, life insurance options, and supplemental benefit options, giving you the flexibility to choose the coverage that best fits your needs and lifestyle.
- VACATION - Generous PTO time to help you recharge, relax, and maintain a healthy work-life balance.
- PERKS - Team wellness challenges, Costco membership reimbursement, half-day Fridays during summer months + much more!
- WORK-LIFE BALANCE - A flexible work environment that supports a healthy work-life balance, whether you're in the office, working remotely, or somewhere in between.
- PAID PARENTAL LEAVE - Four weeks of fully paid parental leave to give you time to bond with your new addition and support your growing family.
- TUITION REIMBURSEMENT - Advance your education with support! We offer tuition reimbursement to support your learning journey.
Note: Please do not be concerned if you do not meet every requirement. At Core States we are dedicated to building a diverse and inclusive workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. This position will remain open until it is filled.