HMR Supervisor
: Job Details :

DescriptionAbout FreshDirect At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's home - faster, fresher, and smarter than anyone else. We are not just a food company - we are a technology powered, customer obsessed team building the most innovative end to end food supply chain in the industry. From proprietary routing systems to our state of the art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience and care. We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers' door at peak freshness. It's grocery shopping reimagined and we are just getting started. If you are passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build future of food with us. The Role: FreshDirect is seeking a hands-on, experienced HMR Supervisor to lead daily operations within our high-volume, industrial kitchen. This facility utilizes advanced batch-cooking equipment, including combi ovens, rotisseries, high-pressure deep fryers, tilt skillets, and steam-jacketed kettles. Inline portioning is also conducted as part of the kitchen workflow. This role reports directly to the HMR Manager and is responsible for maintaining operational excellence across food safety, culinary quality, equipment usage, and team leadership in a 7-day commercial kitchen operation. What You'll Do • Oversee Daily Kitchen Operations: Manage all aspects of food production, preparation, and partial assembly/packaging with a strong focus on food safety, quality control, and efficiency. • Drive Performance: Monitor and improve productivity rates, ensuring production goals are consistently met. • Support Product Launches: Collaborate with the Sr. Production Manager, R&D, and Packaging teams to introduce and scale new menu items. • Staff Scheduling & Labor Management: Build and manage daily staffing schedules aligned with labor models, budgets, and business needs. • Team Development & Leadership: Hire, train, coach, and guide team members, promoting a culture of high performance and accountability. • Food Safety Compliance: Ensure strict adherence to governing agency regulations, HACCP protocols, GMPs, and internal food safety standards. • Problem Solving & Continuous Improvement: Proactively address operational issues and lead initiatives to optimize kitchen processes. • Equipment Oversight: Ensure proper use, cleaning, and preventive maintenance of all cooking equipment. Promptly report issues and follow up on repairs. • Change Management: Identify and implement process improvements in collaboration with senior leadership. • Policy Enforcement: Uphold FreshDirect policies related to safety, attendance, discipline, and operational standards. • Cross-functional Collaboration: Actively engage in company-wide projects, pilots, and process enhancement programs. What You Bring • High school diploma or equivalent required. • Minimum of 5 years in a supervisory role within high-volume culinary production, commercial catering, or food manufacturing. • Experience working with large-scale cooking equipment and automated or semi-automated kitchen workflows. • Demonstrated knowledge of food safety practices and compliance (HACCP, GMP, USDA, Department of Agriculture). • NYC Food Protection Certificate or equivalent certification required. • Proficient in English; bilingual in Spanish is a plus. • Strong leadership, communication, and organizational skills. • Ability to thrive in a fast-paced, high-pressure production environment. What we Offer • The expected compensation for this role is $64,350- $70,820 per year, depending on experience and qualifications. Final compensation will be discussed during the interview process. • Time Off: PTO, Safe & Sick Time, and Paid Holidays. • Health Benefits: Medical, vision, dental and voluntary disability benefits. • Financial Benefits: 401(k) + employer match and life insurance. • Location : Our state-of-the-art campus is located in the Bronx, featuring an on-site gym, cafeteria and an employee market. We offer free on-site parking and provide an employee shuttle service from nearby MTA stations. • People Investment: We offer on the job training to our operations and transportation team members to facilitate career advancement. Additionally, we invest in leadership development programs that provide opportunities for professional growth. We have also partnered with local colleges to offer tuition discounts. • Perks: Employees can take advantage of a 20% employee discount on online orders and at our wine store. Our on-site employee market showcases our products at substantial markdowns. Additionally, we organize vendor spotlights and engagement events that give employees the opportunity to experience our products firsthand. Our Culture We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries. Equal Opportunity We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes. #LI-LG1