Company DescriptionAbout Us At Sphirea Plus, we believe in shaping the leaders of tomorrow through innovative thinking, strategic action, and a people-first approach. As a dynamic and forward-focused organization, we are committed to providing growth opportunities that empower our team to thrive in an ever-evolving business landscape. We foster a culture of collaboration, integrity, and continuous improvement, ensuring that each team member has the tools and support needed to excel. Job DescriptionJob Description We are seeking a dedicated Call Center Representative to join our customer service team. The ideal candidate will be responsible for answering incoming calls, addressing customer inquiries, providing accurate information, and resolving issues in a timely and professional manner. This role requires excellent communication skills, attention to detail, and a customer-first mindset. Responsibilities
- Answer inbound calls promptly and professionally.
- Provide accurate information about products, services, and company policies.
- Resolve customer inquiries and complaints efficiently.
- Document all customer interactions in the system.
- Escalate unresolved issues to the appropriate department.
- Maintain a positive and empathetic attitude toward customers at all times.
- Meet individual and team performance metrics.
QualificationsQualifications
- High school diploma or equivalent (Associate or Bachelor's degree preferred).
- Previous experience in a call center or customer service environment is a plus.
- Strong verbal and written communication skills.
- Ability to handle high call volumes and work under pressure.
- Proficient in basic computer applications and CRM systems.
- Problem-solving skills and a customer-focused approach.
Additional InformationBenefits
- Competitive salary: $50,000 - $53,000 annually.
- Growth and career development opportunities.
- Comprehensive training program.
- Paid time off and holidays.
- Health, dental, and vision insurance options.
- Supportive and team-oriented work environment.