Premium Experience Associate
: Job Details :

Ensure exceptional customer service is provided to all Sazerac House visitors. Create a welcoming atmosphere to all visitors. Be attentive and available to assist visitors. Follow up/through visitors inquiries. Anticipate visitors needs. Thank visitors and extend an offer to return. Be knowledgeable about the featured products, gift shop merchandise and special events. Make suggestions to management to enhance tours and expand opportunities for sales. Deliver turnkey and bespoke classes, tours and tasting experiences. Uses key talking points from the brands, combined with historical and cultural insight, and best guest-focused practices, to devise and deliver rich experiential content. Assists with the execution of on-site and off-site events and outreach. Helps deliver a positive team atmosphere, by helping to devise and deliver team-engagement ideas. Assists with the training and development of other members of the Experience Team. Monitors feedback from guests to understand what is ...Associate, Experience, Tour Guide, Hospitality, Leader, Shop Attendant, Manufacturing, Business Services